Two commuting hacks

Just about everyone commutes to work, by car or by public transit. And just about everyone carries a smart phone. All organizations have a communications problem, and it gets worse as they grow. Which issues are we facing today? Who else is on the team? What’s changed in the environment, and what do we need

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Anticipating confusion

I know that you know that taking this exit will get us to Sheridan Drive, but the person who’s likely to be driving down this road in a few minutes has no idea. Let’s agree that most street signs are for folks who know where they’re going. We would label things differently if we were

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