Is our attitude up to us?

If the stakes are high enough and the duration you need to keep it together is short enough, can you control your response? Because if we can do it then, we can learn to do it now. Acknowledging that it’s a choice is difficult, because choices come with responsibility. “I’m not a patient person,” is

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Hospitality in the mirror

Danny Meyer and Will Guidara have each written fabulous books about hospitality. They missed one thing. The customers who get the most authentic and lasting hospitality are the ones who deserve it. And the ones who deserve it actually enjoy it the most. Extraordinary hospitality offers someone more human effort and delight than they expect.

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Caveman leadership and the CDO*

We don’t have written records, but I’m imagining that groups of cavemen made decisions around the fire in largely the same way we run sophisticated organizations today. About a hundred years ago, three disciplines helped create the modern world: Scientific management used a stopwatch and the assembly line to relentlessly improve the productivity of the

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