Reviewing the game tapes

A long time ago, football coaches realized that watching previous games was a good way to help players learn to do better. Alas, the only thing we do with “this call may be recorded…” is use it as a cudgel for unempowered shift workers. If we actually want to improve our interactions, perhaps we should

Read More

Inconvenient brands

For an upcoming blog post, I’m collecting a list of small businesses that are worth bypassing Amazon for. Holiday shopping is around the corner, and sometimes people want to put in the effort to buy something that takes more than a click. Folks like Burlap and Barrel, Gramercy Tools or Askinosie Chocolate–direct trade small businesses.

Read More