The shared tragedy of Red Queen hiring

Runaway selection happens when organizations compete with each other far beyond the point where it’s rational to do so. We see this in species as well–peacocks have ungainly and inefficient feather displays because, as Alice’s Red Queen said, “It takes all the running you can do to keep in the same place.” In organizations, there’s

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Empathy is difficult

It requires skill and effort. It can be taught. And it’s worth prioritizing. When we wing it, allocate little time to it or assume it’s a side effect of our work, we diminish the effort and blur our focus. “I wonder what it’s like to be you” is part of what makes us human, but

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The narrow window of redemption

Where did the five-second rule come from? Science makes it clear that if disgusting germs are going to go from the floor to your toast, it’s going to take less than five seconds for that to happen. It might as well be the four-minute rule as far as food safety goes. But it’s compelling and

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