The empathy of instructions

It’s difficult to write directions. A user interface, a map or a recipe all require empathy. That’s because the person writing it knows something the reader doesn’t. In fact, that’s the only reason to do it. But because instructions exist to bridge this gap, we benefit by understanding and focusing on the gap. The instructions

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On the wall

We are story-processing creatures, and the most effective stories are often embodied in people. Living examples of the lesson we’re trying to learn and the posture we hope to model. Heroes, mentors, martyrs, examples, icons, avatars, archetypes, and even villains. Sometimes those people are fictional, living in an anecdote and refined to form a legend.

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