Marketing lessons from the Grateful Dead

Of course, a book with a title like this gives us pause–when we think of marketers, we don’t ordinarily think about Jerry, Phil, Bobby and the rest of the crew. But that’s one reason why the insights are so profound. Marketing isn’t hype or hustle or scamming. It’s not spam or manipulation either. We already

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On meeting spec

The most useful definition of quality: It meets spec. The hard part isn’t putting in enormous effort to somehow beat the spec. The hard part is setting the spec properly. If you’re not happy with the change you’re making and the customer experience, change the spec. And when you meet spec, ship the work.

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