Calendars are a choice

Humans are unique. We give names to the days of the week (we even have weeks). We eat something different for breakfast than dinner. We chronicle the passage of time. In fact, our chronicling of time is what makes it noticeable. Coordination can only happen when we’re in sync with our peers, and coordination is

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Secret recipes

“You can try this at home…” But you probably won’t. The secret recipe isn’t the reason Coke is successful. And the recipe for KFC isn’t much of a recipe at all. The secret way you do the thing isn’t what keeps your clients coming back. It’s the part you do in public that matters.

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Fiblets

Organizations lie all the time. Big lies, sometimes, but usually small ones. Is the call volume actually unusually heavy? Did a chef really prepare this meal just for me? These fiblets are so common that they become part of the culture, a trope that lets the user know that this is a real organization–the same

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